We offer intangible goods that cannot be reversed, and it’s crucial for you, as a customer, to be aware of this before making any purchases on our platform. If you encounter any problems, please reach out to our Customer Support team. We firmly believe that most issues can be resolved through simple email communication. To contact us, kindly visit the Contact Us page on our website. Our dedicated Customer Service Department is committed to addressing your concerns within 24-72 hours (typically less than 24 hours) with a thorough review and an appropriate solution.
For Eligible Refund Requests, Please Take Note Of The Following:
– Non-delivery Of The Product Or Service:
Occasionally, delays in processing times may result in extended order completion periods. Should this happen, we recommend seeking assistance by contacting us. Claims regarding non-delivery must be submitted in writing to our Customer Service Department within 7 days of placing the order.
– Product Not-As-Described:
Any issues concerning the product or service not aligning with its description should be reported to our Customer Service Department within 7 days from the date of purchase. It’s essential to provide clear evidence demonstrating that the purchased item does not match its description on our website. Please be aware that complaints solely based on false expectations or personal desires will not be honored.